How Master Gas London is dealing with Coronavirus

Master Gas Covid 19How Master Gas London is dealing with Coronavirus

Safety has always been a number one priority of ours. Therefore, it’s important to us that you and our engineers are kept out of harm’s way. With the Government placing the UK as a ‘high risk’, Master Gas London are taking some extra safety precautions (from the advice of the Government and the World Health Organisation) to ensure exposure to COVID-19 is kept to an absolute minimum.

Although this virus is likely to cause some disruption to our lives, Master Gas London will do everything to ensure you receive the best quality of service and customer care.

Our policy:

Before booking any work, we ask that if you are suffering from Coronavirus or are self-isolating that you notify us – so we can then devise a suitable plan of action. As the situation is developing day by day, we will make sure to review each case and plan accordingly. During this period, we’ll be prioritising the vulnerable and will do everything we can to keep them with hot water and heating.

It’s very important that you let us know if you have:

  • Been diagnosed with Coronavirus
  • Been told to self-quarantine
  • Visited or been abroad in the last 14 days.
  • A cough/cold/sniffle

To protect both the installer and our customers, you can expect:

  • Thorough cleaning of any surface in the vicinity of their workspace; before and after installation
  • Currently; Master Gas London installers use disposable work gloves, antibacterial spray, refuse sacks and masks.
  • Every engineer will carry out a risk assessment with the customer regarding COVID-19 before entering the home.
  • No handshake on arrival
  • Engineers have been instructed that they must self-isolate if they display any symptoms

Minimising the chance of spreading.

Here at Master Gas London, we don’t employ salespeople, which means only the engineer visits your home. This is highly beneficial in these current circumstances as it limits the potential of any spread. Rather than having multiple salespeople walking in and out of your home – making matters worse.

Government advise. 

  • Wash your hands with soap and water often – do this for at least 20 seconds
  • Stay 2 metres apart to minimise contact
  • Always wash your hands when you get home or into work
  • Use hand sanitiser gel if soap and water are not available
  • Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • Put used tissues in the bin straight away and wash your hands afterwards
  • Try to avoid close contact with people who are unwell

Thank you for your understanding and patience as we deal with the situation.