Privacy Policy

Welcome to our Privacy Policy. Here, we outline how we collect, use, and protect your personal information. Your privacy and data security are paramount to us. We comply with applicable data protection laws, including GDPR, and are committed to transparency in our practices. 

privacy policy master gas London

Master Gas London Privacy Policy

Ensuring the security and proper handling of your data is a top priority at Master Gas London. Our commitment to treating your information honestly and legally is unwavering. Our dedication to transparency is exemplified through our clear explanation of the collection, usage, transfer, and storage of your personal information in this statement. We understand the comprehensive nature of this information, as it is crucial for you to be aware of your customer rights. We have made this document user-friendly and simple to navigate in order to aid understanding.


Please note that we may periodically update this notice to align with legal requirements or changes in our privacy practices. Any significant modifications will be promptly communicated to you. Rest assured, the most current version of this notice will always be accessible on our website.


Who are we?

When we refer to Master Gas London or the Company, we are specifically mentioning Master Gas Ltd, which is a legally registered entity located at 83 Brookscroft Road, Walthamstow, London, E17 4JP.


Master Gas London assumes the role of the ‘Data Controller’ for your personal data, which signifies our legal responsibility in the collection and handling of your data.


Master Gas London has undergone registration under the Data Protection Act (DPA) 1998. The General Data Protection Regulation (GDPR) has introduced amendments to the provisions of the DPA 1998, prompting necessary updates to our privacy policy. The enforcement of GDPR commenced on 25th May 2018.


As our products and services may be facilitated through various companies or contractual agreements with whom we have established commercial arrangements, it is plausible that your personal information may be shared with the relevant involved company or companies.

Contacting Us

You can reach out to us using the designated Contact Us section on our website.

This statement is applicable to the following:

  • Customers and potential customers.
  • Individuals, sole traders, partnerships, and companies (in cases where the relevant company provides us with personal data, such as employee names and email addresses).
  • Individuals whom we intend to target for promoting products and services.
  • Individuals who interact with us on social media platforms.
  • Individuals who visit our website.
  • Individuals who hold responsibilities for managing or acting as a point of contact for another person’s account.


What We Collect

  • Personal Data – This may include personal information such as your name, address, date of birth, and additional contact details like email address and telephone number.
  • Vulnerability information – This may encompass sensitive information such as health or disability issues. Having access to such data enables us to deliver tailored services that cater to your specific needs and ensure your safety and well-being.
  • Financial information – This may involve your payment details and financial circumstances, which are outlined in any finance applications submitted to lenders or brokers introduced to you through our services.
  • Information about your property – This may include details such as the type of house, number of bedrooms, number of bathrooms or showers, and any other information provided when utilising the online quoting tool.
  • Documentation of conversations or interactions with us – This encompasses records of your interactions with our customer support teams, which may include call recordings, webchat transcripts, and emails. These records are retained for training and monitoring purposes. When you provide feedback, share opinions, ask questions, or lodge complaints, we may keep a record of these interactions. This covers email correspondence, phone calls to our support staff, webchat sessions, and communications on social media sites like Twitter or Facebook.
  • Marketing preferences – We will document your advertising and marketing preferences, including any requests to unsubscribe or cease receiving such communications.
  • Exercising your rights – If you choose to exercise any of your rights as provided by data protection laws, we will maintain a record of your request and our corresponding response.
  • Device and machine information – When accessing our website with your smartphone or computer, the IP address linked to your device might offer a rough estimation of your location. Nevertheless, this data will merely disclose the city, state, or country associated with your device usage and will not exceed that level of precision.
  • Information regarding lifestyle and demographic insights – Information regarding your utilisation of our services, along with additional demographic data, is gathered with the purpose of delivering personalised energy products and services to you.
  • Company data – In the case of companies, we may collect data such as the names, phone numbers, and email addresses of representatives associated with your company.

Data Obtained from External Sources

In certain situations, personal data may be shared with us by other individuals or organisations, including:

  • Affiliates with whom we have partnered to offer traffic or promotional services.
  • Finance brokers or lenders who facilitate funding, loans, or financial arrangements for the products and services we offer.
  • Card merchants responsible for collecting card payments for the products and services we provide.
  • Product manufacturers offering aftercare services, warranty coverage, or extended services.
  • Social media platforms.
  • Landlords or property agents.

Utilisation of Your Data - Legal Basis and Purposes

We are committed to utilising your personal data sensibly and in compliance with data protection rules. These laws mandate that we must possess a legitimate legal basis for utilising your personal information whenever necessary.

Outlined below are the different legal bases we use at Master Gas London, along with examples of the types of processing activities we carry out:

Legal basis for processing: Performance of a contract with you or in preparation for such a contract. Processing activities: (purpose)

  • To evaluate your requirements, offer you a quotation, and establish a contract with you.
  • To register products with manufacturers or warranty providers.
  • To facilitate the arrangement of finance products through designated lenders.
  • To handle payments, refunds, and establish payment plans.

Legal basis for processing: Consent

Processing activities: (purpose)

If you have provided consent, we will depend on it to process your information for the purposes stated at the time of obtaining your consent.

You have the option to modify or withdraw your consent at any time by reaching out to us.

  • Health Information – In the event that you have any vulnerabilities, we will request your explicit consent before including your information in our Priority Services Register and sharing it with the appropriate network operator. This process allows us to take additional measures to ensure your safety and provide you with supplementary services.
  • Promoting Products and Services – We would appreciate the opportunity to utilise your personal data to connect with you via email, text, letter, telephone, social media, and our website. With your consent, we will inform you about products and services, promotions, customised special offers, and discounts that we believe may be of interest to you. If you have granted us permission to send you marketing information, we will honour your preferences regarding the method of communication. On occasions where we have a legitimate interest, we may send you letters or contact you without your prior agreement – please refer to the section on legitimate interest for more information.

Legal basis for processing: Compliance with legal obligations

As a Data Controller, we are bound by a range of rules and obligations. The majority of these requirements are outlined in the GDPR and DPA policies. In addition, there are numerous other regulatory and legal obligations that we, as a business, must adhere to.

Processing activities (purpose)

  • We have a legal obligation to perform regulatory reporting, which necessitates the processing of your data for this purpose.
  • In order to manage your complaint or resolve any disputes, we may need to process your information and, under certain circumstances, share it with entities such as Gas Safe or the Financial Conduct Authority.
  • In situations where we receive court orders, such as instances where we are required to disclose information to law enforcement agencies, we will comply with these orders.

Legal basis for processing: Legitimate interest

Where we or another party have a legitimate interest, we will ensure that such interest is carefully balanced with respect to your individual rights and freedoms.

Processing activities (purpose)

  • We may use your information to contact you regarding your order, including discussions related to unpaid invoices or verification of details related to your finance agreement (where applicable).
  • We may share your information with affiliated organisations that assist us in providing services, such as third-party contractors, installers, tradespeople, and manufacturers.
  • We may share your information with advertising organisations, including social media platforms and entertainment service providers, to deliver more relevant advertisements.
  • We utilise your information for the purpose of good governance, accounting, and effective management and auditing of our business operations.
  • We may monitor and record our interactions with you for various purposes, such as providing evidence of contract agreements, staff training, or enhancing our service quality.
  • To mitigate bad debt risks, we may take legal action in case of non-payment for goods or services rendered.
  • We perform credit and anti-fraud checks to evaluate credit applications and determine suitable payment terms.

Who We Share Your Data With

  • Regulatory bodies such as Gas Safe.
  • Product manufacturers for installations in your property.
  • Finance providers like Worcester Bosch and Ideal for Finance.
  • Card payment processors such as Stripe and SumUp
  • Individuals authorised by you to share data, such as family members, energy brokers, solicitors, and debt management companies, to fulfill your requirements.
  • Debt collection agencies and other entities assisting in debt recovery (e.g., bailiffs, courts, private investigators, and solicitors).
  • Network operators to keep you informed about disruptions and reconnections to your energy supply in case of outages, emergencies, or events causing service disruptions.
  • Law enforcement organisations involved in crime detection, investigation, prevention, and legislation enforcement.
  • Referral and reward scheme providers acting on our behalf, as well as entities offering cash back incentives for joining us
  • Advertising organisations, including social media platforms and entertainment service providers, for displaying advertisements about our products and services.

How we protect your personal data

We have implemented robust security measures to safeguard your personal data. Whether it is stored electronically, in hard copies, or any other format, we adhere to strict safeguarding processes. These measures are designed to ensure compliance with the General Data Protection Regulation (GDPR), which has been enforceable since May 25th, 2018.

What are your rights regarding personal information?

The GDPR grants you additional rights concerning your personal information. These rights include:

  • The right to be informed – We will furnish you with a copy of this privacy policy before seeking your consent to store/process your personal data.
  • The right of access – You have the right to request a copy of any personal information we have about you. We will provide this information in a structured format, free of charge, within 30 days of receiving your request. You can make your request in writing, by phone, or via email using the contact details of our Data Protection Officer provided below:
  1. Tel: 0203 667 7276
  2. Email: 
  • The right to rectification – You have the right to request us to correct any personal data that you believe is inaccurate or incomplete. We will address your request within one month (this timeframe can be extended by two months in complex cases). You can submit your request in writing, by phone, or via email using any of the contact details provided above.
  • The right to erasure – You have the right to request the deletion of all records of your personal data, also known as the “right to be forgotten.” We will fulfill your request, unless there is a legal obligation for us to retain your personal data. In such cases, we will inform you of the reason why we are unable to fulfill your request. Please contact us using the provided contact details to exercise your right to erasure.
  • The right to restrict processing – You have the right to request the blocking or suppression of the processing of your personal data. In such cases, we will retain the necessary information about you to ensure that the restriction is honored in the future. If you would like to exercise your right to restrict processing, please contact us using the provided contact details.
  • The right to data portability – You have the right to request a copy of your personal data, which can be used for your own purposes across different services. For example, you may want to transfer it from one IT environment to another in a secure manner. We will provide your data in a structured, commonly used, and machine-readable format, such as CSV files. This service is free of charge and will be fulfilled within one month (unless the request is complex, in which case the timeframe may be extended by two months). Please reach out to us using the provided contact details to exercise your right to data portability.
  • The right to object – You have the right to object to the processing of your personal data for direct marketing purposes, as well as for historical or statistical purposes. Once we receive your objection (via post, email, or phone using the provided contact details), we will promptly respect your request and cease processing your data for the mentioned purposes.
  • The right to complain: If you have any inquiries regarding the above rights or if you are dissatisfied with how we have managed your information, please reach out to our Data Protection Officer for additional information and assistance.

If we collect or process your personal data, you have certain rights as an individual that you can exercise with respect to the information we hold about you.

To exercise any of your rights, please contact us via email at

Right of access to your personal data

To find out if we have any personal data about you and to access that data, you can submit a “subject access request” under the Data Protection Act 2018 and the UK General Data Protection Regulation. If we hold your personal data, we will provide you with a copy of it and details about how we use it. By default, we will send this information to you via email if you have provided us with an email address.

You can make a request for access to your data using any of the contact methods listed on our “Contact Us” page.

If you only wish to see specific items of information and agree to it, we will make an effort to handle your request informally. For example, we may provide you with the requested information over the phone.

Additional rights you possess include

If you have granted us consent to process your personal data, you retain the right to withdraw your consent at any time by contacting us.

You can also request the rectification of any inaccuracies in your data, request a restriction on its processing, or request its deletion. However, please be aware that there may be instances where we are not obligated to comply with such requests, such as when we need to maintain records for regulatory purposes. In such cases, we will provide a clear explanation for our decision.

Your right to contact the Information Commissioner

You have the right to contact the Information Commissioner if you have concerns about how we handle your personal data. The Information Commissioner’s Office (ICO) is an independent authority that oversees data protection laws.

If you wish to lodge a complaint or seek further information about your data protection rights, you can contact the ICO directly.


How We Use Cookies?

Many internet browsers, such as Firefox, Safari, or Google Chrome, allow websites to store small text files known as “cookies” on your computer.


Cookies serve the purpose of remembering information like your username or password, eliminating the need to enter them every time you visit a website. They also help websites analyze how you use them, which in turn can lead to improvements in their functionality.


As a legal requirement, we are obligated to inform you about the types of cookies we use, their purposes, and provide instructions on how to disable them. However, we highly recommend accepting our cookies to ensure you receive the best possible experience and service from our website.

What cookies is unable to do

To alleviate any concerns and dispel misconceptions about cookies, it’s important to understand what they cannot do:

  • Read your hard disk.
  • Obtain your login email address or other personal information unless explicitly provided by you.
  • Generate viruses or destructive programs that could harm your computer.
  • Excessively consume your hard drive space.

At Master Gas London, we utilise cookies for tracking and marketing purposes. The specific cookies we use include:

Google Analytics

Google AdWords

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Walthamstow, London, E17 4JP

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Personal data is any information about a recognised or identifiable individual. It may include information such as your name, address, email address, phone number, and other personal information.

Master Gas London may gather personal data from you throughout the registration or service process, such as your name, contact information, payment information, and any other information you submit.

Master Gas London uses your personal data to provide and manage services, process payments, communicate with you, improve customer experience, and comply with legal obligations.

Master Gas London may share your personal data with trusted third parties, such as manufacturers, finance providers, or regulatory bodies, only when necessary to fulfil our services or meet legal requirements.

Master Gas London will hold personal information for as long as it is required to accomplish the purposes described in our privacy policy, or as required by applicable laws and regulations.

Master Gas London implements appropriate security measures to protect your personal data from unauthorized access, loss, or disclosure. We check our security procedures frequently to make sure they are current.

You have the right to access, rectify, restrict, or delete your personal data held by Master Gas London. You also have the right to withdraw consent and lodge a complaint with the relevant supervisory authority.