Welcome to our Privacy Policy. Here, we outline how we collect, use, and protect your personal information. Your privacy and data security are paramount to us. We comply with applicable data protection laws, including GDPR, and are committed to transparency in our practices.
Ensuring the security and proper handling of your data is a top priority at Master Gas London. Our commitment to treating your information honestly and legally is unwavering. Our dedication to transparency is exemplified through our clear explanation of the collection, usage, transfer, and storage of your personal information in this statement. We understand the comprehensive nature of this information, as it is crucial for you to be aware of your customer rights. We have made this document user-friendly and simple to navigate in order to aid understanding.
Please note that we may periodically update this notice to align with legal requirements or changes in our privacy practices. Any significant modifications will be promptly communicated to you. Rest assured, the most current version of this notice will always be accessible on our website.
When we refer to Master Gas London or the Company, we are specifically mentioning Master Gas Ltd, which is a legally registered entity located at 83 Brookscroft Road, Walthamstow, London, E17 4JP.
Master Gas London assumes the role of the ‘Data Controller’ for your personal data, which signifies our legal responsibility in the collection and handling of your data.
Master Gas London has undergone registration under the Data Protection Act (DPA) 1998. The General Data Protection Regulation (GDPR) has introduced amendments to the provisions of the DPA 1998, prompting necessary updates to our privacy policy. The enforcement of GDPR commenced on 25th May 2018.
As our products and services may be facilitated through various companies or contractual agreements with whom we have established commercial arrangements, it is plausible that your personal information may be shared with the relevant involved company or companies.
You can reach out to us using the designated Contact Us section on our website.
This statement is applicable to the following:
In certain situations, personal data may be shared with us by other individuals or organisations, including:
We are committed to utilising your personal data sensibly and in compliance with data protection rules. These laws mandate that we must possess a legitimate legal basis for utilising your personal information whenever necessary.
Outlined below are the different legal bases we use at Master Gas London, along with examples of the types of processing activities we carry out:
Legal basis for processing: Performance of a contract with you or in preparation for such a contract. Processing activities: (purpose)
Legal basis for processing: Consent
Processing activities: (purpose)
If you have provided consent, we will depend on it to process your information for the purposes stated at the time of obtaining your consent.
You have the option to modify or withdraw your consent at any time by reaching out to us.
Legal basis for processing: Compliance with legal obligations
As a Data Controller, we are bound by a range of rules and obligations. The majority of these requirements are outlined in the GDPR and DPA policies. In addition, there are numerous other regulatory and legal obligations that we, as a business, must adhere to.
Processing activities (purpose)
Legal basis for processing: Legitimate interest
Where we or another party have a legitimate interest, we will ensure that such interest is carefully balanced with respect to your individual rights and freedoms.
Processing activities (purpose)
We have implemented robust security measures to safeguard your personal data. Whether it is stored electronically, in hard copies, or any other format, we adhere to strict safeguarding processes. These measures are designed to ensure compliance with the General Data Protection Regulation (GDPR), which has been enforceable since May 25th, 2018.
The GDPR grants you additional rights concerning your personal information. These rights include:
If we collect or process your personal data, you have certain rights as an individual that you can exercise with respect to the information we hold about you.
To exercise any of your rights, please contact us via email at admin@mastergaslondon.co.uk.
To find out if we have any personal data about you and to access that data, you can submit a “subject access request” under the Data Protection Act 2018 and the UK General Data Protection Regulation. If we hold your personal data, we will provide you with a copy of it and details about how we use it. By default, we will send this information to you via email if you have provided us with an email address.
You can make a request for access to your data using any of the contact methods listed on our “Contact Us” page.
If you only wish to see specific items of information and agree to it, we will make an effort to handle your request informally. For example, we may provide you with the requested information over the phone.
If you have granted us consent to process your personal data, you retain the right to withdraw your consent at any time by contacting us.
You can also request the rectification of any inaccuracies in your data, request a restriction on its processing, or request its deletion. However, please be aware that there may be instances where we are not obligated to comply with such requests, such as when we need to maintain records for regulatory purposes. In such cases, we will provide a clear explanation for our decision.
You have the right to contact the Information Commissioner if you have concerns about how we handle your personal data. The Information Commissioner’s Office (ICO) is an independent authority that oversees data protection laws.
If you wish to lodge a complaint or seek further information about your data protection rights, you can contact the ICO directly.
Many internet browsers, such as Firefox, Safari, or Google Chrome, allow websites to store small text files known as “cookies” on your computer.
Cookies serve the purpose of remembering information like your username or password, eliminating the need to enter them every time you visit a website. They also help websites analyze how you use them, which in turn can lead to improvements in their functionality.
As a legal requirement, we are obligated to inform you about the types of cookies we use, their purposes, and provide instructions on how to disable them. However, we highly recommend accepting our cookies to ensure you receive the best possible experience and service from our website.
To alleviate any concerns and dispel misconceptions about cookies, it’s important to understand what they cannot do:
At Master Gas London, we utilise cookies for tracking and marketing purposes. The specific cookies we use include:
Google Analytics
Google AdWords
Walthamstow, London, E17 4JP
Loughton, Essex, IG10 2QS
Collier Row, Romford, RM5 2UD
08/01/24
Tam and his team, great price, great installation , clean tidy, great after care. Most of all Nice people. Vaillant Ecotec Plus. Rad installed.In the words of Tina Turner “simply the best”
05/01/24
Installed a new boiler for us in 2022. New Year’s Eve 2023 we had an unrelated problem with our Co2 alarm, Ed called me, then came round to check everything was fine – fantastic service and we were so grateful!
12/11/23
We had a boiler replaced. The team were amazing from quotation to installation. The new boiler was installed in a day. The house was left tidier than when they arrived. Highly recommended.
03/01/24
19/10/23
Referred to this amazing company Master Gas London as l needed to replace an old boiler. I contacted them, in a couple of days, surveyed, detailed quote with recommendations, and installation arranged.
21/12/23
New boiler, replacement of leaking underfloor heating manifold, rerouting overflow pipe, improved piping in cellar – all completed to a high standard in one day. Thanks!
18/11/23
Highly recommend Master Gas for any boiler issues. They came and fitted a new boiler quickly and at a fair price & were a pleasure to have in the house. Highly recommend.
Personal data is any information about a recognised or identifiable individual. It may include information such as your name, address, email address, phone number, and other personal information.
Master Gas London may gather personal data from you throughout the registration or service process, such as your name, contact information, payment information, and any other information you submit.
Master Gas London uses your personal data to provide and manage services, process payments, communicate with you, improve customer experience, and comply with legal obligations.
Master Gas London may share your personal data with trusted third parties, such as manufacturers, finance providers, or regulatory bodies, only when necessary to fulfil our services or meet legal requirements.
Master Gas London will hold personal information for as long as it is required to accomplish the purposes described in our privacy policy, or as required by applicable laws and regulations.
Master Gas London implements appropriate security measures to protect your personal data from unauthorized access, loss, or disclosure. We check our security procedures frequently to make sure they are current.
You have the right to access, rectify, restrict, or delete your personal data held by Master Gas London. You also have the right to withdraw consent and lodge a complaint with the relevant supervisory authority.
